Troubleshooting
Emails
Find answers to common emails issues.
I want to use a different email provider
Of course! You can use any email provider that you want. All you need to do is to implement the EmailProviderStrategy
and pass it to the strategies
map.
Read more about sending emails
My emails are landing in the spam folder
Emails landing in spam folders is a common issue. Here are key steps to improve deliverability:
-
Configure proper domain setup:
- Use a dedicated subdomain for sending emails (e.g., mail.yourdomain.com)
- Ensure reverse DNS (PTR) records are properly configured
- Warm up your sending domain gradually
-
Implement authentication protocols:
- Set up SPF records to specify authorized sending servers
- Enable DKIM signing to verify email authenticity
- Configure DMARC policies to prevent spoofing
-
Follow deliverability best practices:
- Include clear unsubscribe mechanisms in all marketing communications
- Personalize content appropriately
- Avoid excessive promotional language and spam triggers
- Maintain consistent HTML formatting and styling
- Only include links to verified domains
- Keep a regular sending schedule
- Clean your email lists regularly
- Use double opt-in for new subscribers
-
Monitor and optimize:
- Track key metrics like delivery rates, opens, and bounces
- Monitor spam complaint rates
- Review email authentication reports
- Test emails across different clients and devices
- Adjust sending practices based on performance data
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