Troubleshooting

Emails

Find answers to common emails issues.

I want to use a different email provider

Of course! You can use any email provider that you want. All you need to do is to implement the EmailProviderStrategy and pass it to the strategies map.

Read more about sending emails

My emails are landing in the spam folder

Emails landing in spam folders is a common issue. Here are key steps to improve deliverability:

  1. Configure proper domain setup:

    • Use a dedicated subdomain for sending emails (e.g., mail.yourdomain.com)
    • Ensure reverse DNS (PTR) records are properly configured
    • Warm up your sending domain gradually
  2. Implement authentication protocols:

  3. Follow deliverability best practices:

    • Include clear unsubscribe mechanisms in all marketing communications
    • Personalize content appropriately
    • Avoid excessive promotional language and spam triggers
    • Maintain consistent HTML formatting and styling
    • Only include links to verified domains
    • Keep a regular sending schedule
    • Clean your email lists regularly
    • Use double opt-in for new subscribers
  4. Monitor and optimize:

    • Track key metrics like delivery rates, opens, and bounces
    • Monitor spam complaint rates
    • Review email authentication reports
    • Test emails across different clients and devices
    • Adjust sending practices based on performance data

Last updated on

On this page

Ship your startup everywhere. In minutes.