Troubleshooting

Publishing

Find answers to common mobile publishing issues.

My app submission was rejected

If your app submission was rejected, you probably got an email with the reason. You'll need to fix the issues and upload a new build of your app to the store and send it for review again.

Make sure to follow the guidelines when submitting your app to ensure that everything is setup correctly.

App Store screenshots don't match requirements

If your app submission was rejected due to screenshot issues, make sure:

  1. Screenshots match the required dimensions for each device
  2. Screenshots accurately represent your app's functionality
  3. You have provided screenshots for all required device sizes
  4. Screenshots don't contain device frames unless they match Apple's requirements

See Apple's screenshot specifications

Version number conflicts

If you get version number conflicts when submitting:

  1. Ensure your app.json version matches what's in the store
  2. Increment the version number appropriately:
    "version": "1.0.1",
    "android.versionCode": 2,
    "ios.buildNumber": "2"
  3. Make sure both stores have unique version numbers

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